FAQ

Request a Call Back

Below you will find answers to our most frequently asked questions. If you have a question that isn’t listed below, please fill out this form and a member of our team will contact you shortly. You can also contact us via email at customersupport@thefutureastronauts.com. 

General

FUTURE ASTRONAUT Apparel is currently only sold exclusively via our website. If you wish to purchase items in bulk for your boutique, retail location or any other reason, contact us via email at sales@thefutureastronauts.com.

You can easily create your own Future Astronaut account in order to save products, view purchase history and more. Click HERE to get started.

If you forgot your password, just click “forgot password” under “my account” and you will automatically receive an email to reset the password.

Yes. To place an order by phone, please call us at 888.300.7414. Phone orders are accepted Monday through Friday 10am to 6PM, excluding holidays. You can also place an order from your desktop, tablet, or mobile device.

You can reach us Monday through Friday between the hours of 10am to 6pm EST via email at customersupport@thefutureastronauts.com. Please note that our office is closed for all major holidays.

Unfortunately you cannot add an item to an order after the order has been placed. You will need to place an entire new order for anything you wish to purchase.

Payments

We accept VISA, MASTERARD, DISCOVER, AMEX, and PAYPAL.

*Please note: Your billing address must match exactly as it is appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subject to review. We reserve the right to cancel any order

If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time.

Please double check that you are entering the code correctly. Also please review the terms for each code to ensure that the promotion has not expired. For more assistance, please contact customer service.

Shipping

We ship to the continental US and to many countries outside the US.

**Please note we do not ship to PO BOXES, APO, and FPO.**

Shipping costs vary depending on location. However, we offer FREE shipping on all orders of $50 or more (before taxes).

We ship via ground, 2nd day, or overnight. All packages are sent via UPS or USPS. Any expedited order placed after 12pm EST will ship the following business day. If an order ships on Friday with overnight shipping, it will be delivered on Monday. We also offer free ground shipping on orders of $50 or more.

After your order is placed you will receive an email confirmation that includes tracking information. You can then track the package.

Note: Please allow up to 24 hours for tracking information to update.

Returns

Items must be returned within 30 days from the day you receive your order. Merchandise must be unworn, tags attached, and free of any defects.

Please contact our customer service team via email at customersupport@thefutureastronauts.com to begin the process of a return request.

Once your return is received, please allow up to 5 business days for the return to be processed and the refund to apply to your credit card.

PLEASE NOTE: You will not be refunded for the shipping cost at the initial part of purchase.

If you would like to exchange an item(s) for any reason, please follow the return policy instructions, then place an entire new order on our website for your desired item(s).

UNIQUE STYLES, QUALITY PRODUCTS.